الاستبدال والاسترجاع والشحن

Replacement Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within thirty days from the date of the order, and he does not have the right to replace the product after thirty days have passed. 2- To replace the product, the product must be in good condition and the consumer must not have used the product, gained its benefit, washed it, or ironed it. The store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the shipping cost if he wants to replace the product. In international replacement, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to replace the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set or for requests of companies and stores, or if there was a custom order, or a size above 54 for the head or burnt hair, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within thirty days from the date of the order, and he does not have this right after thirty days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process. In the case of international return, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to return or replace the headband in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set or for requests of companies and stores, or if there was a custom order, or a size above 54 for the head or burnt hair, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 3- If a defect appears in the product due to poor handling by the consumer. 4- The headband cannot be returned or replaced if it was ordered burnt, perfumed, or greasy. Shipping Policy: 1- The store and its employees have the right to choose the appropriate shipping company and ship the customer’s order with it, even if the choice of shipping company at the time of order is different, due to various factors affecting packaging, shipping, or customs. The customer has no right to request any change or rejection regarding that. 2- The replacement and return process may take up to 15 working days. 3- Taxes and Customs Duties: When shipping international parcels, they may be subject to import taxes, customs duties, or imposed fees (such as handling fees) by customs in the destination country. These fees are the responsibility of the customer, and Al-Munai’i store is not responsible for their return if the customer wishes to do an international replacement or return.